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Q. How do I set up and make changes to my e-mail service?
A. The CenturyLink expert installer will walk you through it, step by step. For all new e-mail account changes, you'll use the exclusive subscriber web site at choiceonline.qwest.net/denver. Go to the CenturyLink tab and enter the Account Manager. You'll be able to easily create additional e-mail accounts, modify accounts and change your passwords. For more specific information, please refer to the printed CenturyLink Choice OnLineTM QuickHelp User Guide. Your e-mail address (to give to friends and associates) will be in the format username@qwest.net.
Q. How fast is the service?
A. Depending on which service package you choose, you can surf the Internet at speeds ranging from 256 Kbps to 3 Mbps.
Q. How can I get customer support and technical assistance?
A. Our service is designed for easy, problem-free use, but questions and problems occasionally arise. When this happens we suggest the following:
Check the printed CenturyLink Choice OnLine QuickHelp User Guide for helpful hints. Your problem may be a common one that the Guide can help you solve. If you have an Internet book, the FAQ section can help answer specific questions. Visit the CenturyLink exclusive subscriber Web site at choiceonline. qwest.net/denver for the latest service-related news and helpful tips. E-mail us any time at choice@qwest.net for quick responses to your questions. If you are still having difficulties, please call us. We're available locally at (303) 383-9400, 24 hours a day, seven days a week.
Q. What's included in my service package?
A. Unlimited access to our CenturyLink Choice OnLine service and the Internet CD-ROM Software Suite, 24-hour tech support, the CenturyLink Choice OnLine exclusive subscriber Web site, e-mail, personal Web space and more. Please refer to the CenturyLink Choice OnLine QuickHelp User Guide for more complete product descriptions and information.
Q. How can I set up and change my own personal Web page?
A. Visit the subscriber Web site located at choiceonline.qwest.net/denver.
Click on the CenturyLink tab to access options such as Create, Publish
and Maintain your Web site space. For more specifics, please refer
to the printed CenturyLink Choice OnLine QuickHelp User Guide.
Q. What are some of the benefits of CenturyLink Choice OnLine service?
A. High speed, for starters: up to 50 times faster than old-style modems – to meet the needs of new Internet Web users and end the frustrating problems associated with 56K dial-up modems. Another benefit is always-on service – no sharing telephone lines, dialing in or busy signals. And because your connection is dedicated, it provides you with enhanced security and more stable speeds.
Q. Can I access e-mail when I'm away from home?
A. Yes! If you have true IP Internet connectivity, you can check your e-mail from around the globe. And CenturyLink Choice OnLine customers also have Dial-Away Roaming - a convenient, free dial-up connection. You'll be able to access your e-mail from any remote location within Qwest's 14-state region.*
Q. Where can I find a list of things to do on the Internet?
A. Visit our exclusive CenturyLink Choice OnLine subscriber Web site at choiceonline.qwest.net/denver. You'll find some of the best of the Internet: sports updates, financial and business news, entertainment, movie times and reviews, as well as technology updates.
If your looking for a specific topic, go to LookSmart on the left side of the home page. Enter one or two keywords and LookSmart will automatically find sites that match. Then click on their hotlinks to start exploring.
*Some restrictions apply. Long-distance charges apply for customers who access the service outside of the local calling area.
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