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High Speed Internet Subscriber Agreement Frequently Asked Questions

What is being changed?
Effective 11/16/2005 companies providing high-speed Internet access have the choice of continuing to provide terms and conditions that govern the service under FCC Tariff, or may use a subscriber agreement. Qwest has made the decision to move, effective 1/28/06, to a subscriber agreement to govern the Qwest High-Speed InternetTM service.

Will my price change due to this change?
No. The price of the high-speed Internet (or Qwest DSL®) services being offered are not impacted as a result of this change.

Why are changes being made?
In light of the regulatory flexibility and Qwest’s understanding of the evolving market demand for these services, Qwest has made a business decision to modify the way in which these products are offered to the marketplace.

How will my high-speed Internet service be impacted?
Qwest's decision to make the change will not impact your current service. Your high-speed Internet service will continue to be offered under the same terms and conditions to which you originally subscribed for a period of one year that concludes on November 16, 2006, unless you make a change to your service (see below).

What happens on November 16, 2006?
On November 16, 2006 your high-speed Internet service will be governed by the terms and conditions covered in Qwest's subscriber agreement. The Terms and Conditions are online at www.qwest.com/legal/highspeedinternetsubscriberagreement/

What happens if I make a change to my high-speed Internet service beginning January 28, 2006?
In the event you make a change to your high-speed Internet service prior to November 16, 2006 your service will be governed by the terms and conditions covered in Qwest's subscriber agreement as of the change date.

What constitutes a change to my service?
Changes may include, but are not limited to, any change in service option (example is speed upgrade or downgrade), moving service location, or making changes to your account.

Who is moving to the Subscriber Agreement?
Qwest decision to move to a subscriber agreement will apply to all new and existing Qwest High-Speed InternetTM service customers. New customers added starting January 28, 2006 will immediately be governed by the subscriber agreement. Existing customers will be migrated on November 16, 2006 if they have not made a change causing them to move prior.

Why are you telling me this now?
Qwest has made the decision to move, effective 1/28/06, to a subscriber agreement to govern the Qwest High-Speed InternetTM service. We value you as a customer and, therefore, wanted to provide you notice of this decision in advance of a move. The subscriber agreement is available online at www.qwest.com/legal/highspeedinternetsubscriberagreement/ -- Qwest encourages you to review the agreement.

What geographies are impacted?
Qwest's decision to move to a subscriber agreement applies to Qwest High-Speed Internet (or Qwest DSL®) customers in Qwest's 14 state region (Washington, Oregon, Idaho, Utah, Arizona, Montana, Wyoming, Colorado, New Mexico, North Dakota, South Dakota, Nebraska, Minnesota, and Iowa).

How do these changes benefit me?
Qwest believes the change in regulatory environment will lead to greater flexibility in the creation and delivery of products designed to meet changing market needs that ultimately benefit the customer.

What are my choices?
Regulatory guidelines prevent Qwest from offering both a subscriber agreement and tariff terms for the same product offering. You are deemed to have agreed to the new subscriber agreement unless you call to cancel your service within 30 days of your transfer to that agreement.

Where can I review the subscriber agreement?
The subscriber agreement is posted on the Qwest web site at www.qwest.com/legal/highspeedinternetsubscriberagreement/

What action do I need to take?
None. Your service will automatically fall under the subscriber agreement effective November 16, 2006 or the date that you make a change to your service, whichever occurs first. No action is required on your part.





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