• a. Verify Internet: Test your Internet connection to make sure you can surf the web. If you can't surf to a web site, see our Wired Connection tutorial.
• b. Verify Settings: Make sure you are using the most current email server settings.
• c. Verify Password: Try signing into WebMail. (passwords are case sensitive)
• d. Change Password: If your password isn't working, try changing your email address password.
• e. Troubleshoot the Computer

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• a. Restart your computer: After restarting your computer, test your email issue again.
• b. Try another computer: See if you get the same problem on a different computer.
• c. Troubleshoot Security Software: If you are still having trouble, see the Security Software section.

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While Firewalls and Antivirus products are designed to protect you, they also can impair your emailing ability. A good way to test this is to temporarily disable your firewall or antivirus software. If you are able to send email after disabling the security software, then you may need to adjust your firewall/antivirus settings or download an update for the software. For more information on temporarily disabling your protection software, contact the manufacturer of the software.


NOTE: Make sure you re-enable your security software after testing!

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• a. Sending Attachments: If you are trying to send an email that is larger than your server limitations, delete items in your outbox, reduce the size of the email and see if it will send successfully. If you need to share a file larger than your server limitations, search the internet for how to send large files. If you can not see the extension on an attached filename, search the internet for how to view a computer file extension.
• b. Viewing Attachments: If you are having trouble viewing an attachment, make sure you have the appropriate software to open and read the file extension. A file extension is the set of characters, usually 3 or 4 in length, after the period in a full filename. For example, in the filename picture.jpg, the extension is '.jpg'.
• c. Dangerous File Extensions: Some files, when opened from an attachment can cause harm to your computer. For more information on these files, search the internet for recognizing dangerous file types.

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If you are having trouble sending to multiple recipients or multiple email messages at the same time, make sure you are within the server limitations.

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